Tuesday, October 19, 2010


Whew, it's been a long few months fighting email issues! But, as of today, I think - actually I pray - that they are finally fixed!!

We've been missing emails. We've been sending emails that don't go anywhere. We've had delays in emails, sometimes hours or even days. We've made server changes & upgrades, all of which made it better...but then it would start again. Finally yesterday, the technical reason I was given for our problems was SPAM! And, tons of it. More than filters can handle. Hijacking email accounts thru spam has happened to Facebook, AOL, and lots of other big companies. Guess I should feel better that it's not just us...but I don't.

So, after over 8 years of having kellerscreations@acidfree as our main email address, we've been forced to shut down that email address.

Our new main email address is info@acidfree.com. Please update your address book.

You can also email me personally with kim@acidfree.com.

If you've emailed us in the last several months and NOT heard back from us, I'm so sorry. Please know we've been trying everything we can to fix things. Also, please email us again now if we need to follow up on anything with you.

Our contact info is now updated on the CONTACT US page on our site, too.

Please know we are still here & now able to answer each & every email in a timely manner, as we had done for years until recently.

Personally, I hate computers and other technical gadgets...but I know that we need them...have all become so dependent on them...and they do make life easier & businesses run smoother...but only WHEN THEY WORK. They can cripple you when they don't. I've lost more sleep than I can ever make up. I've had a few more glasses of wine in the last few months, in efforts to unwind after so many long hours. I want my life & my business back, both of which I used to be able to enjoy day and night! I want to get back to making customers happy, not frustrated. I want to get back to designing all the new products that are swirling in my head. Today should be the first day back in that direction.

Because of this technical crisis, we missed last Friday's usual post here on our blog. We will make that up to you this Friday, so check back.

Please help us spread the word of our new contact information. And, thank you for your patience & continued support!



Kristie Maynard said...

So glad you finally got it all straightened out. It is sooooo frustrating when things like this happen. Changing addys really stinks.

Ashley said...

Hi Kim! Ah...maybe this is why I haven't been able to get a hold of you. I've tried emailing and calling. This is Ashley White, could you give me a call or email me at ashley.j.w[at]gmail[dot]com

I'd appreciate it.