Thursday, November 4, 2010

Email updates...

You've heard the saying "one step forward and two steps back"....but this week has felt like one step forward and TEN steps back!! But, as I type this, I sincerely hope that all email issues are behind us. Oh, please let that be the case.

As of yesterday, over 1200 emails in my kim@acidfree.com account are gone. Unrecoverable. Gone. If you have emailed me lately, please do so again. I will get back to you just as quickly as I can.

The info@acidfree.com seems to be working with no glitches. If you're having problems with any of our other email addresses, please let us know!

Again, we apologize for these issues, but please know we are working on it daily to make sure things are fixed...permanently!

Kim

2 comments:

Kristie Maynard said...

You poor thing! We have been very fortunate with our e-mails and (hopefully) haven't lost any. Of course there were the customer ones that went into the spam folder that I didn't realize were there, but I think that is over and done with. Now I know where to check on a regular basis.
I hope your problems are all solved!

Lori said...

I think Keller's Creations is still having problems. I purchased merchandise on 10/27 and my credit card was charged on 10/28 but I still haven't received the merchandise. I have sent several emails and left at least 3 voicemails at the number listed on the website and I haven't heard from anyone. I would like to get the product but it looks like I'm going to be forced to dispute the charges on the credit card.